Quantitative Analysis of Reference Help Desk Utilization Trend.

Fangyao Liu Shiu-Ren Chao Xingsen Li Zhiwei Yu

Published in: ITQM (2014)

Keyphrases

quantitative analysis
qualitative analysis
qualitative evaluation
qualitative and quantitative analysis
email
data sets
customer service
trend analysis
databases
computer vision
bayesian networks
reference frame
cell nuclei
trend detection