Continuous Quality Improvement of IT Processes based on Reference Models and Process Mining.

Kerstin Gerke Gerrit Tamm

Published in: AMCIS (2009)

Keyphrases

process model
reference models
process mining
quality improvement
event logs
business process
business processes
clinical pathway
quality assurance
petri net
product quality
quality control
multi agent systems
reference model
real world
domain experts
domain knowledge