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Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration.
Dan Jong Kim
Donald L. Ferrin
H. Raghav Rao
Published in:
Inf. Syst. Res. (2009)
Keyphrases
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stepping stones
electronic commerce
customer loyalty
consumer trust
relationship management
service quality
trust relationships
trust model
customer satisfaction
cross sectional
reputation models
perceived risk
information flows
trust evaluation