Understanding the Antecedents and Consequences of E-Government Service Quality: An Empirical Investigation.
Izak BenbasatRonald T. CenfetelliChee-Wee TanPublished in: ICIS (2007)
Keyphrases
- service quality
- e government
- customer satisfaction
- public sector
- electronic government
- electronic commerce
- service providers
- technology acceptance
- developing countries
- government services
- digital government
- public administration
- competitive advantage
- user satisfaction
- quality of service
- call center
- service delivery
- information systems
- knowledge management
- online shopping
- government agencies
- information quality
- information sharing
- public services
- data mining
- federal government
- united nations
- structuration theory
- government organizations
- life cycle
- information technology
- job satisfaction
- current practices