Research on the Role of Influencing Factors on Hotel Customer Satisfaction Based on BP Neural Network and Text Mining.
Jiaying WangZhijie ZhaoYang LiuYiqi GuoPublished in: Inf. (2021)
Keyphrases
- bp neural network
- customer satisfaction
- influencing factors
- text mining
- back propagation
- service quality
- bp neural network algorithm
- neural network
- fault diagnosis
- online shopping
- bp network
- artificial neural networks
- natural language processing
- bp algorithm
- ant colony algorithm
- bp neural network model
- customer service
- neural network model
- rbf neural network
- user satisfaction
- evaluation model
- optimization algorithm
- particle swarm optimization
- information extraction
- customer retention
- prediction model
- marketing strategies
- chaotic particle swarm optimization
- improved bp neural network
- customer data
- puts forward
- forecasting model
- information systems
- genetic algorithm
- data mining
- databases
- real time
- sentiment analysis
- electronic commerce
- multi objective
- information quality
- long term
- data analysis