The Impact of Mobile Adoption on Customer Omni-Channel Banking Behavior.
Jun LiuVibhanshu AbhishekBeibei LiPublished in: ICIS (2016)
Keyphrases
- banking services
- driving forces
- retail banking
- customer behavior
- wimax network
- banking industry
- mobile technologies
- mobile commerce
- mobile learning
- customer churn
- financial services
- multi channel
- electronic commerce
- behavior patterns
- wireless systems
- information technology
- e government
- mobile phone
- omni directional
- communication channels
- mobile networks
- risk management
- mobile applications
- mobility patterns
- information systems
- customer service
- customer satisfaction
- technological innovations