Systematic Contextual-based Affinity Analytics Research on Association of Manager Response and Customer Reviews.
Xavier BabuJuheng ZhangPublished in: HICSS (2024)
Keyphrases
- customer reviews
- opinion mining
- online product reviews
- customer satisfaction
- product features
- positive or negative
- social media
- data management
- context dependent
- user generated content
- pairwise
- natural language
- sentiment analysis
- data mining
- product reviews
- service quality
- data analysis
- web services
- information systems