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Waiting time influence on customer repeated behaviour in chat service systems with staffing policy.
Ying Liu
Miao Yu
Tao Zou
Published in:
Int. J. Comput. Appl. Technol. (2020)
Keyphrases
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service systems
customer classes
call center
asymptotically optimal
service level
web technologies
service rates
service oriented
arrival rate
heavy traffic
enterprise systems
queue length
service quality
queueing model
optimal policy
information systems
dynamic programming
social media