M-banking barriers in Pakistan: a customer perspective of adoption and continuity intention.
Abdul Waheed SiyalDonghong DingSaeed SiyalPublished in: Data Technol. Appl. (2019)
Keyphrases
- banking services
- driving forces
- retail banking
- banking industry
- internet banking
- perceived risk
- saudi arabia
- customer churn
- financial services
- customer satisfaction
- information technology
- technological innovations
- churn prediction
- e government
- viewpoint
- information systems
- commercial banks
- customer behavior
- success factors
- customer relationship management
- risk management
- theoretical framework
- website