Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems.
Shivali AgarwalGiriprasad SridharaGargi DasguptaPublished in: ICSOC (2016)
Keyphrases
- quality assessment
- service systems
- image quality
- web technologies
- image quality assessment
- data quality
- service oriented
- high resolution
- service level
- human visual system
- arrival rate
- keywords
- enterprise systems
- visual quality
- search engine
- multiscale
- wavelet transform
- data sources
- call center
- service selection
- website