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Dialogue Quality and Emotion Annotations for Customer Support Conversations.
John Mendonça
Patrícia Pereira
Miguel Menezes
Vera Cabarrão
Ana C. Farinha
Helena Moniz
João Paulo Carvalho
Alon Lavie
Isabel Trancoso
Published in:
CoRR (2023)
Keyphrases
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customer support
customer satisfaction
data management
service quality
real time
metadata
case study
user satisfaction
high tech