Using the Critical Incident Technique to Identify Factors of Service Quality in Online Higher Education.
María J. Martínez-ArgüellesJosé M. CastánAngel A. JuanPublished in: Int. J. Inf. Syst. Serv. Sect. (2010)
Keyphrases
- higher education
- service quality
- online learning
- customer satisfaction
- e learning
- service providers
- learning technologies
- hong kong
- hybrid learning
- distance learning
- learning in higher education
- online education
- learning management systems
- user satisfaction
- blended learning
- learning strategies
- online teaching
- mobile learning
- electronic commerce
- tertiary education
- information systems
- real time
- online course
- information quality
- technology acceptance
- networked learning
- educational contexts
- quality of service
- internet shopping
- face to face instruction
- computer mediated
- corporate training
- customer loyalty
- active learning
- factors that influence
- distance education
- learning environment
- online learning environments