Coordinating pricing, warranty replacement and sales service decisions in a competitive dual-channel retailing system.
Seyyed-Mahdi Hosseini-MotlaghMaryam JohariParvin PazariPublished in: Comput. Ind. Eng. (2022)
Keyphrases
- dual channel
- dynamic pricing
- customer service
- decision making
- management system
- decision makers
- quality control
- service providers
- service oriented
- information systems
- service quality
- electronic commerce
- profit maximization
- information services
- customer support
- service discovery
- web services
- end users
- homeland security
- call center
- decision process
- social network analysis
- mobile services
- semantic web services
- service delivery
- making decisions
- service oriented architecture
- service composition
- strategic decisions
- competitive market
- response time