Customer Specific Transaction Risk Management in eCommerce.
Markus RuchStefan SackmannPublished in: AMCIS (2009)
Keyphrases
- risk management
- decision support system
- risk evaluation
- electronic commerce
- risk assessment
- risk analysis
- commercial banks
- operational risk
- risk factors
- expert systems
- software engineering
- data warehouse
- software projects
- relational databases
- database
- customer satisfaction
- customer relationship management
- business managers