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A systematic approach for diagnosing service failure: Service-specific FMEA and grey relational analysis approach.

Youngjung GeumYangrae ChoYongtae Park
Published in: Math. Comput. Model. (2011)
Keyphrases
  • grey relational analysis
  • service providers
  • service oriented
  • information services
  • service discovery
  • computer vision
  • web services
  • failure modes
  • feature extraction
  • end users
  • service quality