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A systematic approach for diagnosing service failure: Service-specific FMEA and grey relational analysis approach.
Youngjung Geum
Yangrae Cho
Yongtae Park
Published in:
Math. Comput. Model. (2011)
Keyphrases
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grey relational analysis
service providers
service oriented
information services
service discovery
computer vision
web services
failure modes
feature extraction
end users
service quality