Evaluating IT outsourcing customer satisfaction and its impact on firm performance in Korea.

YongKi Yoon Kun Shin Im

Published in: Int. J. Technol. Manag. (2008)

Keyphrases

customer satisfaction
service quality
service providers
online shopping
user satisfaction
customer service
core competence
customer reviews
information systems
information technology
product design
marketing strategies
database
internet banking
customer retention
factors affecting