The Influence of Online Ratings and Reviews in Consumer Buying Behavior: A Systematic Literature Review.
Saleh KutabishAna Maria SoaresBeatriz CasaisPublished in: ICDEc (2023)
Keyphrases
- literature review
- purchase intention
- online reviews
- online shopping
- online consumer reviews
- product reviews
- case study
- fuzzy theory
- online stores
- sentiment analysis
- opinion mining
- reputation mechanisms
- current issues
- electronic word of mouth
- consumer reviews
- internet shopping
- online learning
- online shoppers
- product quality
- design science
- collaborative filtering
- sentiment classification
- public libraries
- personality traits
- electronic commerce
- social influence
- virtual communities
- service quality
- knowledge management
- real world