AI Customer Service System with Pre-trained Language and Response Ranking Models for University Admissions.

Min-Yuh Day Sheng-Ru Shaw

Published in: IRI (2021)

Keyphrases

customer service
pre trained
ranking models
learning to rank
ranking functions
web search
machine learning
e learning
training examples
information retrieval
training data
customer satisfaction
ranking algorithm
call center
data sets
benchmark datasets
control signals
feature extraction
governmental organizations