A stochastic model of e-customer behavior.

Mamata Jenamani Pratap K. J. Mohapatra Sujoy Ghose

Published in: Electron. Commer. Res. Appl. (2003)

Keyphrases

stochastic model
customer behavior
behavior patterns
customer service
stochastic models
transactional data
historical data
customer data
customer base
customer segmentation
log files
web logs
social networks
outlier detection
fluid model
sample average approximation