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A Model of Factors Influencing Anthropomorphic Intelligent Customer Service on Angry Consumer Satisfaction.

Quan ZhouHuangyi DaiJinhua XiaoCong Cao
Published in: HCI (46) (2023)
Keyphrases
  • factors influencing
  • probabilistic model
  • customer service
  • reinforcement learning
  • real time
  • decision making
  • optimal solution
  • structural equation modeling