Connecting the dots in IT service delivery: From operations content to high-level business insights.
Daniela RosuWinnie ChengEa-Ee JanNaga AyachitulaPublished in: SOLI (2012)
Keyphrases
- service delivery
- high level
- e government
- life cycle
- end to end
- service provision
- low level
- service management
- web services
- change management
- e learning
- online services
- multimedia
- government agencies
- public sector
- government services
- data mining
- metadata
- business processes
- information systems
- language learning
- learning algorithm