I'm Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives.

Huai-Tzu Cheng Yang Pan

Published in: HICSS (2021)

Keyphrases

cooperative
customer service
social media
customer satisfaction
inventory control
customer behavior
user profiles
social networks
social media data
user generated content
governmental organizations
call center
big data
online forums
business strategy
online discussion forums
multi agent systems