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Huai-Tzu Cheng
Publication Activity (10 Years)
Years Active: 2021-2023
Publications (10 Years): 2
Top Topics
Social Media
Call Center
Online Discussion Forums
Customer Service
Top Venues
HICSS
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Publications
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Huai-Tzu Cheng
,
Yang Pan
,
Rudy Hirschheim
The Value of Social Media Customer Support During the Pandemic.
HICSS
(2023)
Huai-Tzu Cheng
,
Yang Pan
I'm Not a Chatbot: An Empirical Investigation of Humanized Profiles of Social Media Customer Service Representatives.
HICSS
(2021)