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A recommender system to avoid customer churn: A case study.

Yi-Fan WangDing-An ChiangMei-Hua HsuCheng-Jung LinI-Long Lin
Published in: Expert Syst. Appl. (2009)
Keyphrases
  • customer churn
  • recommender systems
  • churn prediction
  • prediction model
  • customer relationship management
  • eye tracking data
  • data mining technology
  • case study
  • user preferences
  • eye tracking
  • real world
  • web services