Seeing Service Certification "Eye to Eye" - The Role of Perceptual Congruence Between Customers and Providers in IS Certification.
Nils SiegfriedJulian LöbbersAlexander BenlianAli SunyaevPublished in: ECIS (2018)
Keyphrases
- service providers
- third party
- eye movements
- eye tracking
- eye gaze
- web services
- gaze tracking
- end users
- customer service
- service quality
- customer satisfaction
- gaze estimation
- real time
- service systems
- cloud computing
- user satisfaction
- service discovery
- service times
- database administration
- online services
- eye detection
- visual stimuli