Confusion in the Ranks: IT Service Management Practice and Terminology.

Mary Anne Winniford Sue A. Conger Lisa Erickson-Harris

Published in: Inf. Syst. Manag. (2009)

Keyphrases

neural network
domain specific
online learning
real world
data mining
machine learning
information retrieval
genetic algorithm
learning algorithm
end to end
ranking algorithm
key concepts
service delivery