An Interdisciplinary Perspective on IT Services Management and Service Science.
Indranil R. BardhanHaluk DemirkanP. K. KannanRobert J. KauffmanRyan SougstadPublished in: J. Manag. Inf. Syst. (2010)
Keyphrases
- service delivery
- service platform
- service management
- service providers
- service provision
- configuration management
- web services
- service oriented
- service discovery
- service provisioning
- service composition
- computer science
- public services
- service oriented architecture
- reference architecture
- directory service
- service quality
- artificial intelligence
- e government
- management system
- information services
- distributed computing systems
- mobile services
- loose coupling
- web service composition
- network services
- virtual enterprise
- end users
- mission critical
- seamless integration
- rapidly in recent years
- service selection
- customer service
- loosely coupled
- service systems
- online services
- distributed computing environment
- lifecycle management
- telecommunications networks
- resource reservation
- grid services
- information systems
- computing environments
- workflow management
- service requests
- service offerings
- information management
- cross organizational
- service integration
- multimedia services
- grid infrastructure
- network management
- customer support
- virtual organization
- value added services
- workflow execution
- quality of service
- context aware
- service description
- home care
- context aware services
- semantic web services
- ubiquitous computing
- internet services
- enterprise systems
- spatial data infrastructures
- composite services