Developing a Customer-Centric, Inclusive eGovernment: Lessons from the Central Provident fund Board of Singapore.
Barney TanShan Ling PanVirginia ChaPublished in: ICIS (2010)
Keyphrases
- e government
- human centric
- secure information sharing
- intellectual property
- electronic government
- public sector
- service delivery
- public administration
- digital government
- government services
- developing countries
- strategic planning
- human computer interaction
- real world
- human centered
- individual user
- government agencies
- context sensitive
- life cycle
- portfolio selection
- electronic commerce
- government websites
- data mining