Predicting Software Escalations with Maximum ROI.

Charles X. Ling Shengli Sheng Tilmann F. W. Bruckhaus Nazim H. Madhavji

Published in: ICDM (2005)

Keyphrases

region of interest
software systems
software development
source code
software design
software architecture

software tools
software maintenance
computer software
software packages
multi agent systems

user interface
computer systems
software projects
commercial software
database

personal computer
test cases
high level
search engine
learning algorithm