Predicting Software Escalations with Maximum ROI.
Charles X. LingShengli ShengTilmann F. W. BruckhausNazim H. MadhavjiPublished in: ICDM (2005)
Keyphrases
- region of interest
- software systems
- software development
- source code
- software design
- software architecture
- software tools
- software maintenance
- computer software
- software packages
- multi agent systems
- user interface
- computer systems
- software projects
- commercial software
- database
- personal computer
- test cases
- high level
- search engine
- learning algorithm