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Making Sense of the E-Service Quality Literature: Sampling, Undergraduates, and Replications.
Sharron J. Lennon
Jung-Hwan Kim
Published in:
Int. J. Serv. Sci. Manag. Eng. Technol. (2015)
Keyphrases
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service quality
customer satisfaction
service providers
user satisfaction
electronic commerce
competitive advantage
online shopping
quality of service
information systems
information quality
random sampling
web services
call center
expert systems
job satisfaction
databases
competitive environment