The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter.

Yang Gao Huaxia Rui Shujing Sun

Published in: MIS Q. (2022)

Keyphrases

customer service
customer satisfaction
social media
inventory control
social networks
power consumption
customer behavior
online social networks
call center
social networking
governmental organizations
real time
micro blogging
social networking sites
user generated content
state space
user interface