Login / Signup
Artificial intelligence service recovery: The role of empathic response in hospitality customers' continuous usage intention.
Xingyang Lv
Yufan Yang
Dazhi Qin
Xingping Cao
Hong Xu
Published in:
Comput. Hum. Behav. (2022)
Keyphrases
</>
artificial intelligence
service providers
customer satisfaction
customer service
service systems
single server queue
single server
call center
queueing model
web services
service quality
computational intelligence
failure recovery
information services
network effects
steady state
service times
service oriented
expert systems
management system
information disclosure
heavy traffic
customer support
intelligent agents
customer relationship management
focus of attention
service oriented architecture
service composition
quality of service
customer behavior
developed countries
ambient intelligence
cloud computing
knowledge representation
computer science
service rates
machine learning