Artificial intelligence service recovery: The role of empathic response in hospitality customers' continuous usage intention.
Xingyang LvYufan YangDazhi QinXingping CaoHong XuPublished in: Comput. Hum. Behav. (2022)
Keyphrases
- artificial intelligence
- service providers
- customer satisfaction
- customer service
- service systems
- single server queue
- single server
- call center
- queueing model
- web services
- service quality
- computational intelligence
- failure recovery
- information services
- network effects
- steady state
- service times
- service oriented
- expert systems
- management system
- information disclosure
- heavy traffic
- customer support
- intelligent agents
- customer relationship management
- focus of attention
- service oriented architecture
- service composition
- quality of service
- customer behavior
- developed countries
- ambient intelligence
- cloud computing
- knowledge representation
- computer science
- service rates
- machine learning