Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions.
Chee-Wee TanIzak BenbasatRonald T. CenfetelliPublished in: ECIS (2010)
Keyphrases
- service quality
- e government
- user satisfaction
- government services
- customer satisfaction
- public sector
- electronic government
- information quality
- public administration
- service providers
- electronic commerce
- information systems
- developing countries
- online shopping
- government organizations
- government agencies
- quality of service
- public services
- technology acceptance
- digital government
- federal government
- call center
- service delivery
- job satisfaction
- subjective norm
- knowledge management
- government websites
- inter organizational
- database
- social sciences
- information sharing
- gender differences
- decision making
- secure information sharing