Call classification for automated troubleshooting on large corpora.
Keelan EvaniniDavid SuendermannRoberto PieracciniPublished in: ASRU (2007)
Keyphrases
- automated classification
- classification scheme
- text classification
- natural language processing
- semi automated
- pattern classification
- pattern recognition
- classification accuracy
- machine learning
- classification models
- classification method
- feature vectors
- feature selection
- support vector machine
- image classification
- model selection
- feature extraction
- feature space
- support vector
- database
- automatic classification
- document classification
- bayesian networks
- machine learning methods
- class labels
- benchmark datasets
- expert systems
- supervised learning