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A Taxonomy of Industrial Service Systems Enabled by Digital Product Innovation.

Matthias M. HerterichThilo BuehnenFalk UebernickelWalter Brenner
Published in: HICSS (2016)
Keyphrases
  • service systems
  • web technologies
  • service level
  • service oriented
  • call center
  • arrival rate
  • queueing model
  • information systems
  • heavy traffic