Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets.
Atri MandalNikhil MalhotraShivali AgarwalAnupama RayGiriprasad SridharaPublished in: CoRR (2018)
Keyphrases
- human level
- general intelligence
- cognitive science
- artificial general intelligence
- human intelligence
- human level intelligence
- cognitive architecture
- machine intelligence
- enron email
- intelligent systems
- spam filtering
- human level ai
- cognitive psychology
- cognitive processes
- artificial intelligence
- web intelligence
- information processing
- email messages
- decision making
- text mining
- fuzzy logic
- information retrieval