A multi-stage hidden Markov model of customer repurchase motivation in online shopping.
Xiaolin LiYuan ZhuangBenjiang LuGuoqing ChenPublished in: Decis. Support Syst. (2019)
Keyphrases
- hidden markov models
- multistage
- online shopping
- customer satisfaction
- consumer behavior
- service quality
- customer preferences
- single stage
- speech recognition
- sequential data
- online retailers
- dynamic programming
- lot sizing
- electronic commerce
- conditional random fields
- shopping behavior
- user satisfaction
- marketing strategies
- hidden states
- continuous hidden markov models
- viterbi algorithm
- markov model
- call center
- personal information
- reinforcement learning
- hidden state
- handwritten word recognition
- activity recognition
- real time