UX of Chatbots: An Exploratory Study on Acceptance of User Experience Evaluation Methods.
Marcus BarbosaWalter Takashi NakamuraPedro ValleGuilherme Corredato GuerinoAlice Fonseca FingerGabriel Machado LunardiWilliamson SilvaPublished in: ICEIS (2) (2022)
Keyphrases
- user experience
- evaluation methods
- evaluation method
- evaluation methodology
- user interaction
- evaluation criteria
- user behavior
- user studies
- end users
- evaluation metrics
- mobile applications
- mobile services
- user interface
- ground truth
- user engagement
- emerging technologies
- neural network
- user profiles
- fuzzy sets
- website
- information retrieval
- machine learning