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Exploring Key Factors that Affect Customer Retention in Fixed-Broadband Telecommunication Industry in Indonesia.

Budhi PrihartonoVanesa Hana BudiaraniIlham Reza PrasetyoNadesia GeogemaHasrini Sari
Published in: ICT (2023)
Keyphrases
  • factors that affect
  • customer retention
  • customer churn
  • case study
  • perceived usefulness
  • information technology
  • real time
  • response time
  • knowledge management
  • customer satisfaction
  • customer relationship management