New service innovation success: Analyzing the influence of performance indicator nature.
Ana Isabel Jiménez-ZarcoInés González-GonzálezMaría Pilar Martínez-RuizAlicia Izquierdo YustaPublished in: Comput. Hum. Behav. (2015)
Keyphrases
- case study
- service providers
- service composition
- data sets
- management system
- end users
- service oriented
- information systems
- decision making
- customer service
- factors influencing
- service discovery
- information services
- customer support
- semantic web services
- user satisfaction
- distributed systems
- web services
- multimedia
- data mining