Generic service information system architecture - A reference model based approach for evaluating information systems in industrial service.
Michael AmbergTimo HolmKristian DencovskiMathias MaurmaierPublished in: ETFA (2008)
Keyphrases
- information systems
- reference model
- service quality
- information technology
- service providers
- management system
- service oriented
- web services
- virtual organisations
- loosely coupled
- service architecture
- reference models
- information systems development
- client server architecture
- software architecture
- user satisfaction
- health care
- knowledge management
- service management
- real world