Automatic Fraud Detection In Call Center Conversations.
Berk ÖzlanAli HaznedarogluLevent M. ArslanPublished in: SIU (2019)
Keyphrases
- fraud detection
- call center
- outlier detection
- network intrusion detection
- cost sensitive
- credit card fraud detection
- social network analysis
- data mining techniques
- credit card
- online auctions
- data mining
- service quality
- service level
- anomaly detection
- learning algorithm
- intrusion detection
- database
- machine learning
- arrival rate
- databases
- knowledge discovery
- agent technology
- information systems
- training data
- graphical models