Do online reviews still matter post-purchase?

Hongfei Liu Chanaka Jayawardhena Victoria-Sophie Osburg Mujahid Mohiuddin Babu

Published in: Internet Res. (2020)

Keyphrases

online reviews
sentiment analysis
opinion mining
sentiment classification
online consumer reviews
product reviews
electronic commerce
product features
databases
artificial intelligence
expert systems
email
sentence level
marketing strategies