Towards an e-commerce business strategy.

Ray Hackney Gareth Griffiths Ashok Ranchhod

Published in: Int. J. Serv. Technol. Manag. (2002)

Keyphrases

business strategy
information systems
information technology
customer service
competitive environment
electronic commerce
strategic decision making
competitive advantage
knowledge management
business models
real time
business analytics
domain knowledge
business intelligence
enterprise architecture