Developing a Fuzzy Predictive Aid System in Contact Centres for an Efficient Customer Recognition Process.

Morteza Saberi Zahra Saberi

Published in: INCoS (2015)

Keyphrases

recognition process
plan recognition
recognition algorithm
fuzzy logic
improve the recognition accuracy
fuzzy sets
membership functions
fuzzy numbers
fuzzy rules
fuzzy clustering
supervised training
customer satisfaction
customer service
artificial intelligence