Social media and co-creative service innovation: an empirical study.
Bijoylaxmi SarmahShampy KambojJay KandampullyPublished in: Online Inf. Rev. (2018)
Keyphrases
- social media
- social networks
- service providers
- case study
- web services
- big data
- management system
- social networking
- idea generation
- user generated content
- service discovery
- information systems
- design process
- data sets
- service composition
- knowledge management
- end users
- loosely coupled
- social context
- crisis management
- public opinion
- social media data
- social media platforms
- processor sharing