Introducing Case Management: Opening Workflow Management's Black Box.
Kees KaanHajo A. ReijersPeter van der MolenPublished in: Business Process Management (2006)
Keyphrases
- black box
- workflow management
- service oriented
- knowledge intensive
- workflow management systems
- black boxes
- data management
- knowledge management
- document management
- workflow systems
- business processes
- white box
- virtual organization
- transaction management
- white box testing
- web services
- test cases
- database systems
- integration testing
- decision making
- data sets
- information management
- query language