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Effects of outsourced service providers' experiences on perceived service quality: A signaling theory framework.
Chien-Ta Ho
Chung-Lun Wei
Published in:
Ind. Manag. Data Syst. (2016)
Keyphrases
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service providers
service quality
web services
cloud computing
customer satisfaction
end users
incident management
information quality
competitive environment
conceptual framework
user satisfaction
online shopping
data mining
quality of service
internet shopping
service compositions