A Maturity Model for Quality Improvement in Knowledge Management.
Oliver PaulzenMaria DoumiPrimoz PercAnxo Cereijo RoibásPublished in: ACIS (2002)
Keyphrases
- quality improvement
- maturity model
- knowledge management
- software maintenance
- iso iec
- software process
- quality assurance
- reference architecture
- product quality
- knowledge engineering
- enterprise resource planning
- software engineering
- software development
- knowledge sharing
- quality control
- information systems
- case study
- competitive advantage
- information technology
- high quality
- organizational learning
- e learning
- business process
- software quality
- process control
- software projects
- monitoring system
- business processes
- erp systems
- open source
- image data