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A Chatbot Solution for eGLU-Box Pro: The Usability Evaluation Platform for Italian Public Administrations.

Stefano FedericiMaria Laura MeleMarco BracalentiMaria Laura De FilippisRosa LanzilottiGiuseppe DesoldaSimone BorsciGiancarlo GaudinoAntonello CoccoMassimo AmendolaEmilio Simonetti
Published in: HCI (1) (2021)
Keyphrases
  • usability evaluation
  • public administration
  • distance learning
  • usability testing
  • search engine
  • usability problems